mPOP How-To

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Written by William About August 06, 2021

Setup

We recommend you setup each iPad and mPOP one a time.

  1. Turn the mPOP upside down and connect the iPad USB cable to the USB port marked "Tablet". Plug the black power cable into the power socket.
  2. Push the power and USB cables into the cable guides so that the cables exit the underside of the mPOP cleanly. We often run the cables to the back of the mPOP (away from the receipt printer and cash drawer).
  3. Turn the mPOP up the right way and plug it into power. There's a small white power switch on the left-hand side of the mPOP that might need to be turned on.
  4. Turn the iPad on, open the Settings app, tap Bluetooth and look for the mPOP device. We have labelled each mPOP unit with the Bluetooth device name on the front of the cash drawer. Tap "Connect" to link the iPad to the mPOP.
  5. Open your POS app (Vend, Shopify, posBoss) and go into the Settings area, and then add a printer. The mPOP should appear in the devices list.

Vend/Lightspeed Retail X

https://support.vendhq.com/hc/en-us/articles/217621737-Setting-up-your-Star-mPOP-Bluetooth-for-iPad

posBoss

https://help.posbosshq.com/en/articles/3190653-printer-setup-star-mpop-printer-cash-drawer

Troubleshooting

If you run into problems a good first step is to reset the mPOP. This puts it back to factory defaults.

  1. Stand the mPOP unit on its side, so you can see the top and bottom of the mPOP.
  2. Find the small white power switch on the side of the mPOP. Turn this switch to the off position, the power lights on the top of the mPOP will turn off.
  3. Locate the small reset button (red) near the USB ports on the bottom of the mPOP. Hold this button down with a pen or paperclip.
  4. Switch the mPOP back on, using the small white power switch on the side of the mPOP we used earlier. Continue to hold the reset button.
  5. Wait until the blue and red lights on the front of the mPOP start flashing together then release the reset button and wait 10-15 seconds. The mPOP will reset and you can start the setup process with the iPad again.